IT Support Analyst

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Course Detail Image
Course Information
Level: Beginner to Advanced (Fully Customized)
Duration: 2–3 Weeks
Schedule: Monday to Friday (Customizable)
Daily Hours: 5 Hours per Day
Start Date: On Demand
Class Size: One-to-One Training
Program Fee: $2,500* / Trainee
Mode of Training: Offsite|Onsite|online

What You’ll Gain

  • Tailor-Made Learning: Fully customized training designed around your project requirements.
  • Training on Demand: Start anytime—flexible dates and duration based on your convenience.
  • Extended Support: Enjoy 2 months of post-training assistance for continued guidance.
  • Recognized Certification: Receive a Certificate of Excellence to validate your skills.
  • In-Depth Practical Learning: Learn directly from a dedicated developer focused on real-world solutions.
  • Project Assistance: Get precise solutions and technical direction for your project needs.

What is IT Support / Help Desk?

Roles & responsibilities of an IT Support Analyst

L1, L2 & L3 support levels

Corporate IT environment overview

Career path in IT support

CPU, RAMRAM, HDD, SSD, motherboard basics

Input & output devices

Desktop vs Laptop vs Server

BIOS & POST concepts

Basic hardware troubleshooting

What is an Operating System?

Windows installation & configuration

User accounts & permissions

File system & folder management

Linux introduction & basic commands

What is a computer network?

LAN, WAN & Internet concepts

IP address, MAC address & DNS

Router, Switch, Modem basics

Basic network troubleshooting

Software installation & uninstallation

Common application issues & fixes

Printer installation & troubleshooting

Driver installation & updates

Antivirus & malware basics

Step-by-step troubleshooting approach

Hardware & software issue handling

System performance issues

Boot & blue screen issues

Real-world troubleshooting scenarios

What is IT Service Management (ITSM)?

Incident, Request & Problem management

Ticket lifecycle & SLA concepts

Priority & escalation handling

Overview of ServiceNow, Freshdesk & Jira

What is Active Directory?

User creation & password reset

Account unlock & group management

Access control & permissions

Basic Group Policy concepts

Email protocols: SMTP, POP, IMAP

Outlook & webmail troubleshooting

MS Word, Excel & PowerPoint support

Microsoft Teams, Zoom & Google Meet

Common user issues & fixes

IT security fundamentals & phishing awareness

Password & data protection best practices

Professional communication & email etiquette

Customer handling & escalation skills

Interview preparation & resume guidance

This IT Support Analyst training course is designed to prepare learners for entry-level IT support and help desk roles in real corporate environments.

Freshers & Graduates – Start a career in IT support.

Non-IT Background – Transition into the IT industry.

Career Gap Candidates – Restart career with practical IT skills.

Office Admins – Move into technical support roles.

Prerequisites – Basic computer knowledge is sufficient.

FLEXIBLE OPTIONS FOR OVERSEAS LEARNERS

Choose the training mode that best fits your schedule and requirements. Each option offers unique benefits to help you decide based on your availability, budget, and time frame.

Offsite@India

  • Invitation letter provided for visa processing.

  • Comfortable, star-rated hotel accommodation near office.

  • Vegetarian & non-vegetarian meals: Breakfast + Lunch.

  • Airport pick-up & drop, plus office transfers.

  • Access to fitness center, laundry services, & free Wi-Fi.

  • Local guide support for city tours and shopping.

  • Easy currency exchange at competitive rates.

  • Simply book your flight—everything else is taken care of by us!

OnlineLive 1-to-1 Training

  • Save up to 40% with online training.

  • Get live, one-to-one sessions with expert developers.

  • Fully customized training based on your requirements.

  • Flexible timing to match your convenience.

  • Training arranged on demand as per your schedule.

  • Includes 1 months of free post-training support.

  • 40-hour professional training program.

  • Highly competitive pricing compared to others.

Onsite@ Your Location

  • Our trainer will travel to your location for personalized, on-site training.

  • Flight, accommodation, and food expenses are covered by your team.

  • Includes 2 months of free post-training support for continuous guidance.

  • Intensive 2-week program, 5 hours per day.

  • One trainer can train up to 10 candidates in a single visit.

  • Highly cost-effective for teams of 5 to 10 trainees.

  • Fully customized training designed around your project and skill needs.

  • Ideal for companies seeking expert-led, practical training without sending teams abroad.

VALUABLE CLIENTS

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    Ghana Civil Aaviation
    Authority

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    Omdurman Islamic
    University Sudan

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    Aerobooks
    USA

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    National Bank of
    Rwanda

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    Van lanschot
    Netherlands

GLOBAL ACCREDITATIONS

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