What You’ll Gain
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Tailor-Made Learning: Fully customized training designed around your project requirements.
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Training on Demand: Start anytime—flexible dates and duration based on your convenience.
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Extended Support: Enjoy 2 months of post-training assistance for continued guidance.
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Recognized Certification: Receive a Certificate of Excellence to validate your skills.
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In-Depth Practical Learning: Learn directly from a dedicated developer focused on real-world solutions.
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Project Assistance: Get precise solutions and technical direction for your project needs.
What is IT Support / Help Desk?
Roles & responsibilities of an IT Support Analyst
L1, L2 & L3 support levels
Corporate IT environment overview
Career path in IT support
CPU, RAMRAM, HDD, SSD, motherboard basics
Input & output devices
Desktop vs Laptop vs Server
BIOS & POST concepts
Basic hardware troubleshooting
What is an Operating System?
Windows installation & configuration
User accounts & permissions
File system & folder management
Linux introduction & basic commands
What is a computer network?
LAN, WAN & Internet concepts
IP address, MAC address & DNS
Router, Switch, Modem basics
Basic network troubleshooting
Software installation & uninstallation
Common application issues & fixes
Printer installation & troubleshooting
Driver installation & updates
Antivirus & malware basics
Step-by-step troubleshooting approach
Hardware & software issue handling
System performance issues
Boot & blue screen issues
Real-world troubleshooting scenarios
What is IT Service Management (ITSM)?
Incident, Request & Problem management
Ticket lifecycle & SLA concepts
Priority & escalation handling
Overview of ServiceNow, Freshdesk & Jira
What is Active Directory?
User creation & password reset
Account unlock & group management
Access control & permissions
Basic Group Policy concepts
Email protocols: SMTP, POP, IMAP
Outlook & webmail troubleshooting
MS Word, Excel & PowerPoint support
Microsoft Teams, Zoom & Google Meet
Common user issues & fixes
IT security fundamentals & phishing awareness
Password & data protection best practices
Professional communication & email etiquette
Customer handling & escalation skills
Interview preparation & resume guidance
This IT Support Analyst training course is designed to prepare learners for entry-level IT support and help desk roles in real corporate environments.
Freshers & Graduates – Start a career in IT support.
Non-IT Background – Transition into the IT industry.
Career Gap Candidates – Restart career with practical IT skills.
Office Admins – Move into technical support roles.
Prerequisites – Basic computer knowledge is sufficient.
FLEXIBLE OPTIONS FOR OVERSEAS LEARNERS
Choose the training mode that best fits your schedule and requirements. Each option offers unique benefits to help you decide based on your availability, budget, and time frame.
Offsite@India
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Invitation letter provided for visa processing.
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Comfortable, star-rated hotel accommodation near office.
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Vegetarian & non-vegetarian meals: Breakfast + Lunch.
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Airport pick-up & drop, plus office transfers.
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Access to fitness center, laundry services, & free Wi-Fi.
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Local guide support for city tours and shopping.
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Easy currency exchange at competitive rates.
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Simply book your flight—everything else is taken care of by us!
OnlineLive 1-to-1 Training
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Save up to 40% with online training.
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Get live, one-to-one sessions with expert developers.
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Fully customized training based on your requirements.
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Flexible timing to match your convenience.
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Training arranged on demand as per your schedule.
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Includes 1 months of free post-training support.
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40-hour professional training program.
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Highly competitive pricing compared to others.
Onsite@ Your Location
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Our trainer will travel to your location for personalized, on-site training.
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Flight, accommodation, and food expenses are covered by your team.
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Includes 2 months of free post-training support for continuous guidance.
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Intensive 2-week program, 5 hours per day.
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One trainer can train up to 10 candidates in a single visit.
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Highly cost-effective for teams of 5 to 10 trainees.
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Fully customized training designed around your project and skill needs.
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Ideal for companies seeking expert-led, practical training without sending teams abroad.
VALUABLE CLIENTS
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Ghana Civil Aaviation
Authority -
Omdurman Islamic
University Sudan -
Aerobooks
USA -
National Bank of
Rwanda -
Van lanschot
Netherlands